Terms of Service

Kingbird Solutions LLC is an Arizona limited liability company based in Phoenix. Mailing address: 11240 N. 19th Ave, Suite 22 PMB 1084, Phoenix, AZ 85029. Contact: chris@kingbirdsolutions.com.

You must be at least 18 years old and able to form a binding contract to use the site or buy a product. If you are using the site on behalf of a company, you represent that you are authorized to bind that company to these Terms.

The site does not require an account. If you subscribe to the Field Notes newsletter or buy a product, you are responsible for keeping the email and payment information you provide accurate and for the security of any confirmation links sent to you.

Digital products (playbooks, guides, prompt templates, Claude skills, bundles) are sold through our partners Gumroad and Stripe. Pricing, checkout, receipt delivery, and any refund requests for digital products are handled by those partners under their own terms, in addition to these Terms.

License. When you buy a digital product, you receive a personal, non-exclusive, non-transferable license to use the files inside your business. You may not resell, redistribute, sublicense, or post the files publicly. Bulk or team licenses require a separate agreement; email us.

Refunds for digital products. Digital products are final sale unless the product listing says otherwise or a refund is required by law. If something is broken or a file is missing, email us within fourteen (14) days and we will fix it or refund you.

Custom software development, operations partnerships, AI implementation sprints, and Stabilization Reviews are delivered under a separate written engagement agreement or statement of work ("SOW") signed by both parties before work begins. The SOW controls scope, deliverables, fees, payment schedule, and any service-level commitments. If the SOW conflicts with these Terms for that engagement, the SOW controls.

Stabilization Review. If you purchase a Stabilization Review through the site, the purchase confirms your engagement scope (10 business days, written 30/60/90 action plan, 90-minute recorded debrief) and our 25% fee refund if we miss the 10-day turnaround for reasons within our control. A mutual NDA is sent with the kickoff confirmation and is part of the engagement. The detailed scope is on the Stabilization Review page.

Intellectual property on engagements. Unless the SOW says otherwise, deliverables produced specifically for you (code, documents, plans) are yours on full payment. Our pre-existing tools, frameworks, and methods remain ours, and we keep the right to reuse generic know-how.

Prices are in U.S. dollars. Engagement fees are due per the SOW. Stabilization Review is a fixed fee billed at purchase. Digital product fees are due at checkout. Invoices not paid when due accrue interest at 1.5% per month or the maximum allowed by law, whichever is less.

You are responsible for applicable sales, use, or transaction taxes, except taxes on our net income. Arizona transaction privilege tax (TPT) is added to the invoice where required.

You agree not to use the site or our products to:

• Violate any law or the rights of others
• Post or transmit anything harmful, harassing, or unlawful
• Scrape, reverse engineer, or attempt to access parts of the site or products not intended for you
• Redistribute, resell, or sublicense our digital products, playbooks, or Claude skills
• Probe, scan, or test the vulnerability of our systems without written permission
• Send unsolicited bulk messages using information gathered from us

The site, its content, brand, layout, and source files are owned by Kingbird Solutions LLC or licensed to us. You may view, share, and link to public pages. You may not copy, modify, or create derivative works of our content or brand without written permission. Quoting a short passage with attribution and a link back is fine.

The site links to and embeds third-party services, including Calendly, Cal.com, Stripe, Gumroad, Beehiiv, Formspree, LinkedIn, HubSpot, and others. Those services are governed by their own terms and privacy policies. We are not responsible for their content, availability, or practices.

THE SITE AND DIGITAL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR PRODUCTS WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS WILL MATCH ANY SPECIFIC OUTCOME.

Content on the site and in our products is for informational purposes. Nothing on the site is legal, tax, financial, or medical advice. Decisions you make based on the content are your responsibility.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINGBIRD AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR OUR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

You agree to defend, indemnify, and hold harmless Kingbird and its owners, employees, and contractors from any claim, demand, or expense (including reasonable attorneys' fees) arising from (a) your use of the site or our products in violation of these Terms, (b) your violation of any law or the rights of a third party, or (c) content you provide to us.

We may suspend or terminate your access to the site at any time, with or without notice, if we believe you have violated these Terms or applicable law. Sections that by their nature should survive termination will survive, including licenses for content you have paid for, disclaimers, limitations of liability, indemnification, and governing law.

We update these Terms when we change the site or our products. If we make material changes, we will revise the effective date at the top. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules. Any dispute arising out of or related to these Terms or the site will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and both parties consent to that jurisdiction and venue.

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms (together with any signed SOW, the Privacy Policy, and the terms of any partner processor) are the entire agreement between you and us regarding the site and our digital products.

Questions or notices about these Terms: chris@kingbirdsolutions.com.

Kingbird Solutions LLC
11240 N. 19th Ave, Suite 22 PMB 1084
Phoenix, AZ 85029